Frequently Asked Questions
Everything you need to know about TMG Industrial equipment and services.
What is the typical shipping lead time for heavy equipment?
Most orders are processed within 1-2 business days. Shipping times vary by destination, typically ranging from 3-7 business days for standard freight delivery across North America.
Do you offer a warranty on your industrial products?
Yes, we provide a comprehensive 1-year limited warranty on all TMG Industrial products, covering manufacturing defects and providing replacement parts to ensure your operations keep running.
How are large items delivered to my location?
Large items are shipped via LTL freight. We offer liftgate delivery options for customers without a loading dock or forklift, ensuring your equipment arrives safely at your site.
What is your return policy for unused equipment?
We accept returns on unused and unassembled products within 30 days of delivery. Please note that return shipping costs and a restocking fee may apply.
Can I purchase replacement parts for my TMG Industrial machine?
Absolutely. We maintain a robust inventory of replacement parts for all our models. You can contact our support team directly to identify and order the specific components you need.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for larger commercial orders.